Refund & Return Policy
Refund & Return Policy
At Muzhda, we want every customer to feel confident when shopping with us. This Refund & Return Policy explains how returns, refunds, and exchanges are handled for all orders placed on muzhda.com.
1. Eligibility for Returns
Returns are accepted under the following conditions:
- Return requests must be submitted within 30 days of delivery.
- Items must be unused, unworn, unwashed, and in their original packaging with tags attached.
- A valid order number or proof of purchase is required.
- Returns apply to all apparel purchased directly from muzhda.com.
Returns may be declined if items show signs of wear, damage, stains, odor, or misuse.
The following items are not eligible for return:
- Final sale or clearance items
- Gift cards
- Custom or personalized items (unless defective)
- Items damaged after delivery due to customer handling
2. How to Request a Return
To start a return, contact our support team at:
Email: support@muzhda.com
Please include:
- Order number
- Item(s) you wish to return
- Reason for return
Our team will respond within 24 hours with return approval and instructions for sending the item back.
3. Return Processing Time
Return requests and processing follow this general timeline:
- Return request submitted: Day 0
- Approval response: Within 24 hours
- Customer ships item back: Within 14 days of approval
- Return delivery to our facility: 3–7 business days
- Item inspection: 1–3 business days
Once inspection is completed, refund or exchange processing begins.
4. Return Shipping Costs
All returns and exchanges are free of charge.
- No return shipping fees
- No restocking fees
- No hidden costs
Free return shipping applies whether you changed your mind, selected the wrong size, or received a defective or incorrect item.
5. Refund Policy
Refunds are issued after returned items pass inspection.
Typical refund timeline:
- Item received: 1–2 business days
- Inspection: 1–2 business days
- Refund initiated: Same day after inspection
- Bank processing: 1–3 business days
Total estimated refund time: Up to 5 business days
Refunds are always sent back to the original payment method. No deductions or service fees are applied.
6. Exchanges
Exchanges are available for different sizes or items, subject to stock availability.
- Items must meet return condition requirements
- Return shipping is free
- Replacement items are shipped at no extra cost
7. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We will provide:
- Free replacement, or
- Full refund, depending on the situation
Photo evidence may be requested to speed up resolution.
8. Order Cancellations
Orders can be canceled only if they have not yet entered processing.
- Not yet processed: Free cancellation
- In processing: Cancellation not guaranteed
- Already shipped: Must follow the return process after delivery
9. Contact Information
For any return or refund questions, contact us at:
Store Name: Muzhda
Email: support@muzhda.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
Business Address: 244 23rd Ave, Longview, WA 98632, United States
We may update this policy from time to time. The latest version will always be available on this page.